Shipping and Exchange Policy
📄 Shipping and Exchange Policy
At Desi Raga, operated by Anaadi Ananta Naturals Private Limited, we are committed to delivering your products safely and on time, whether you’re in India or across the globe.
1. Processing Time
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All orders are usually processed and dispatched within 2–4 business days after order confirmation.
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Handcrafted, small-batch production may sometimes require additional time, in which case we will notify you.
2. Domestic Shipping (India)
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Free shipping for all orders above ₹500.
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A flat shipping fee of ₹50 applies for orders below ₹500.
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Standard delivery timelines: 4–7 business days depending on location.
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Tracking details will be shared via email/WhatsApp once dispatched.
3. International Shipping
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Delivery timelines vary depending on the destination (generally 7–21 business days).
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Customers are responsible for any customs duties, import taxes, or local charges at the destination country.
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Shipping charges are calculated at checkout based on order weight and destination.
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Tracking information will be provided once shipped.
4. Delays
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While we partner with trusted courier services, delays due to logistics, weather, strikes, or customs are beyond our control.
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We will, however, assist you in tracking and resolving any such issues.
5. Exchanges
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Due to hygiene and safety standards of skincare products, we do not allow product exchanges once sold.
6. Contact Us
For shipping-related queries, please contact us:
📧 hello@desiraga.com
📞 +91 889.889.3344 (WhatsApp Chat Support Only – Fast and Convenient)